Yet another case of SYSTEMIC DYSFUNCTION. If you walk into a branch of the Commonwealth Bank you will experience it. A system designed that does not fit everyone’s purpose if that purpose is to provide a good environment for humans to achieve their goals. Customers don’t, staff don’t only the shareholders and upper executives are rewarded with profit. The systems within which individuals operate are at fault and not fit for purpose.
In other words, DFAT takes all the glory for the PALM scheme – telling its ministers that everything is going swimmingly – while other agencies bear the costs. This is fundamentally poor administrative architecture.