Low morale and dysfunction in DHA Finally, and also not surprisingly, Pezzullo says nothing in the briefing for Andrews about his Department having one of the lowest levels of morale in the Australian Public Service. And of course, he wouldn’t as this is primarily the result of his leadership. The fact is Pezzullo and Outram have lost control of Australia’s visa system and hence, border control. Recovery from this point will be extraordinarily difficult, costly and take many years. But with a government obsessed with its public reputation on border protection, Pezzullo and Outram know that is not what the Government wants to hear — so they have decided the best course of action is just not to tell them and hope they don’t find out.