“A consolidation of Australia’s border services has the potential to generate significant savings by removing duplication, better integrating and improving operational systems and practices, reducing staff, as well as consolidating back office functions and rationalising property. Savings could also come from greater efficiency in visa processing.”
However these benefits have not materialised.
A review published by the Australian National Audit Office last week into The Integration of the Department of Immigration and Border Protection and the Australian Customs and Border Protection Service highlighted significant and persistent departmental failings and no discernible benefit from the merger.
The report stated that the department “is not achieving commitments made to government in relation to additional revenue, and is not in a position to provide the government with assurance that the claimed benefits of integration have been achieved.”
Despite many previous criticisms and recommendations, “The department’s record keeping continues to be poor.”
“The audit found that the department did not maintain adequate records of the integration process. This finding repeats the outcomes of a substantial number of audits and reviews going back to 2005. The department’s own assessment is that its records and information management is in a critically poor state. The problems and their solutions are known to the department, and it has an action plan to address them, although numerous previous attempts to do so have not been successful.”