What’s the Scam? Banks are covered you’re not
- In short: Customers are getting different outcomes when they make complaints against their banks for not refunding money lost to phishing scams
- What’s next? The federal government said last month it would make changes to keep banks accountable when their customers are the subject of scams
The financial complaints authority appears to have made inconsistent rulings on whether to give customers refunds after phishing scams, based on whether customers admit to clicking dodgy links.
olddogthoughts 